Workflows

Workflows

Task Summary:

Establish a visual workflow showing a process. My focus tends to be on operational, task related or user focused workflows.

Project: PBS: The Business Channel Learning Management System

Format: OmniGraffle

I was brought aboard PBS The Business Channel specifically to architect a method for bringing the video training content we were delivering via satellite straight to the desktop using video streaming. By doing this we would be saving millions of dollars in satellite airtime and increasing our reach to the marketplace for corporate training. Part of the concept of this product was not just delivering video to the desktop, but providing testing with remediation built in, and a 360-degree service approach to the effort. This meant workflows had to be developed for everyone participating in the service:

  • Instructional Designers – Responsible for course design and require knowledge of where courses are not effective, so they may be improved.
  • Marketers – Responsible for establishing up to date copy and encouraging the sales of TBC courses.
  • Course Participants – Require the ability to start and stop a course, where the course can be continued where they left off.
  • Course Reviewers for Certification – They need validation that people taking a course will receive continuing education credits or certification.
  • HR Departments – Requiring confirmation that the participant actually took the course.

Two types of processes were developed for this, a simple process overview and a detailed process.

Operational Process Overview

Process Overview for PBS The Business Channel Catalog Marketing Process

Process Detail (Operational): Copy Content into WYSIWYG Editor

PBS The Business Channel Marketing Process Detail: Copying Content into WYSIWYG Editor

Task Summary:

Iterate critical functional task flows for a service or application. This can be an important process tool for everyone to understand and improve on the underlying process for any task. This is usually presented as a portion of a larger site-mapped workflow, or an outline or task analysis grid of the process in question.

Functional Task Flow Development

Project: PeopleIQ

Task Flow Development Example:

Task Flow Development Example from the PeopleIQ Project